Shipping & Returns

Shipping

Get the shipping information you need below.

When will my order be shipped?

We always attempt to dispatch items no later than five working days after payment is received (excluding pre-orders). In our experience once we have passed packages onto Royal Mail, First Class mail can take up to 3-5 working days to arrive. If you live in the U.K. and your item has not arrived 14 working days after the date of this dispatch email then please contact us and we will action a solution.

If you live outside of the UK please allow 28 working days for your item to arrive before contacting us. Please remember that Royal Mail only collect on normal working days so if you place an order at the weekend or near a bank holiday period please allow a few extra days for despatch and delivery.

If you have ordered a pre-order item, it will be dispatched on or around the release.

Where do you ship?

We ship to most addresses worldwide, (full list can be found at checkout), offering services for both domestic and international mail. Please note that some products have shipping restrictions and may not be available for international delivery.

Is UK shipping free?

We offer free shipping over £75

Do you use Royal Mail Tracked services?

All vinyl is shipped using Royal Mail Tracked services. We may ship some other items Tracked, but this we be dependent on the product.

How much does international shipping cost?

Shipping costs for European and global destinations are calculated based on weight at checkout.

Will I be charged customs fees?

For deliveries to addresses outside of the UK, (this now includes the EU) you are the importer of the goods, and are liable for any duties, tariffs, or taxes which may be charged by any customs authority. We will not compensate these fees. Please consider this before making a purchase.

How long will my order take to arrive?

UK Orders: Typically arrive in approximately 3-5 working days after shipment depending on service.

International Orders: Usually arrive within 5-10 working days after shipment, depending on location.

Returns

Got an issue with your order? Find out how we can help.

I've change my mind - Can I return my order?

Please contact us to discuss further and we can arrange the return. Most new, unopened items can be returned within 30 days of delivery for a full refund. Please contact us before sending any items back.

My item arrived damaged - Help!

We're sorry to hear this. Please contact us explaining the damage and retain the packaging. We will provide further instructions.

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